General Terms and Conditions of Maßsattlerei Hennig Betriebs GmbH & Co. KG Version: 29 October 2026 Registered office and billing address: Miraustraße 50-52, 13509 Berlin, Germany (no acceptance of goods) |
§ 1 Scope
(1) The following General Terms and Conditions of Business, Delivery and Payment of Sattlerei Hennig – hereinafter the Contractor – apply to all present and future business relationships, offers and contracts with its customers – hereinafter also the Client. Deviations from them or verbal side agreements require written form. Individual agreements remain unaffected, provided they have been recorded in writing by both parties.
(2) A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that can be attributed neither to their commercial nor to their self-employed professional activity.
(3) A business within the meaning of these terms is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
(4) In the following, customers are both consumers and businesses.
§ 2 Prices / Cancellation of appointments
(1) In addition to the contractually agreed remuneration, insurance, packaging and shipping costs are charged separately.
(2) Short-notice cancellations of appointments are charged as follows: 48 hours in advance EUR 100 / 24 hours in advance EUR 200. The amount invoiced cannot be offset against future appointments. The Client is – expressly – given the opportunity to prove that the damage incurred was lower.
§ 3 Offers, ordering a visit, conclusion of contract
(1) The information and offers contained in the Contractor’s price lists, advertisements, websites or other publications are non-binding and subject to change.
(2) When the Client orders a visit for the purpose of measuring, the Client will be scheduled for the next possible visit. A fee of €300.00 (three hundred euros) for the visit, measuring and consultation is payable by the Client in advance. Only if a contract is concluded and performed/fulfilled by the Contractor will this amount be credited in full against the final remuneration payable. Otherwise, a refund is excluded.
(3) As a rule, the conclusion of the contract is preceded by the Contractor preparing an offer after the visit. The contract is concluded by the Contractor’s written confirmation together with the Client’s order – which may also have been amended in line with the offer.
§ 4 Right of withdrawal for consumers in special forms of distribution
(1) If the contract is concluded exclusively by means of distance communication and a special form of distribution within the meaning of § 312b et seq. of the German Civil Code (BGB) applies, the Client, if a consumer, may withdraw from their contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, email). The period begins upon receipt of this notice, but not before the information obligations pursuant to § 312d (1) BGB have been fulfilled. The withdrawal is to be sent to: Sattlerei Hennig Betriebs GmbH & Co. KG, Dorfstraße 16, 14662 Mühlenberge, OT Haage, Germany, fax: +49 (0) 33238 8056-2, email: info@sattlerei-hennig.de
(2) In the event of an effective withdrawal, the services received by both parties must be returned. Items that can be sent as parcels must be returned exclusively to our workshop, Dorfstraße 16, 14662 Mühlenberge / OT Haage, Germany (not to the Berlin billing address); the consumer bears the cost of return shipping. Refunds must be made within 14 days of sending the declaration of withdrawal.
(3) There is no right of withdrawal for contracts pursuant to § 312g (2) No. 1 BGB – in particular for the delivery of goods that are made to the customer’s specifications or are clearly tailored to personal needs.
(4) Custom-made products, special colours and special sizes are excluded from return and exchange.
§ 5 Advance payment
(1) For saddle orders within Germany, a deposit of 50% of the agreed remuneration is payable in advance.
(2) For saddle orders outside Germany, the full remuneration is payable in advance.
(3) For other orders, too, a deposit is payable in advance; the Client will be informed of the amount separately.
(4) The contract is subject to the condition precedent of receipt of payment.
§ 6 Delivery times / Handover
(1) Delivery times are stated to the best of our knowledge but are not binding.
(2) Force majeure and unforeseeable serious operational disruptions extend the delivery time by the duration of the delay. The Client will be informed without delay. In the event of an unreasonably long delay, either party may withdraw from the contract.
(3) If the handover cannot take place on the agreed date due to circumstances for which the Client is responsible, the Client is in default of acceptance.
(4) Storage costs are borne by the Client.
§ 7 Withdrawal from the contract
If the Client withdraws from the contract for reasons for which the Contractor is not responsible, the Contractor may demand appropriate compensation: in the event of withdrawal up to 1 month after placing the order: 10% / up to 2 months: 20% / up to 3 months: 30% / up to 4 months: 60% / from the 5th month: 80% of the agreed remuneration. The Client reserves the right to prove that the damage incurred was lower.
§ 8 First re-flocking / Re-flocking work
(1) The first re-flocking within 6 months of handover of the saddle for the measured horse is free of charge. Any further re-flocking/adjustment work required thereafter is subject to a charge.
(2) Necessary re-flocking/adjustment work – see also § 9 – does not constitute subsequent performance within the meaning of the statutory warranty.
§ 9 Notes on using a newly ordered saddle
The newly fitted saddle and regular training can change the horse’s back musculature and fatty tissue. The horse may also gain or lose weight due to the season, illness or feeding, which directly affects the fit of the saddle. The saddle should only be used for the horse for which it was fitted. The fit is only guaranteed as at the time of handover.
§ 10 Warranty
(1) Consumers must report obvious defects in writing within 2 months of discovery.
(2) Businesses must inspect the goods immediately after delivery and report recognisable defects in writing within 1 week of receipt. Otherwise, the warranty claim is excluded.
(3) Hidden defects must be reported to the Contractor in writing within 1 week of discovery.
(4) No warranty is given for normal wear and tear or for defects caused by improper handling, see also § 9.
§ 11 Limitations of liability
(1) In the case of damage caused by slight negligence, liability is limited to material contractual obligations and to the foreseeable average damage typical for the contract.
(2) The Contractor and its vicarious agents are not liable for slightly negligent breaches of non-material contractual obligations.
(3) These limitations do not apply to claims under product liability or under a guarantee.
(4) Limitations of liability are excluded in the case of injury to body or health or loss of life of the customer.
§ 12 Limitation period for warranty claims
(1) For newly manufactured items, the warranty period is 2 years for consumers and 1 year for businesses.
(2) For used goods, the warranty period is 1 year for both consumers and businesses.
(3) The period begins with the handover of the goods.
(4) Wear parts and defects caused by improper use are excluded.
§ 13 Retention of title
The goods remain the property of the Contractor until the agreed remuneration has been received in full. In the event of default in payment, the Contractor is entitled to demand the return of the delivered goods. The customer is obliged to return them.
§ 14 Rental saddles, rental
(1) Rental saddles are only provided to bridge the delivery time when a new saddle has been ordered bindingly (excluding leasing saddles).
(2) The rental relationship begins with the handover of the rental saddle and ends, without notice, upon completion of the ordered saddle. The saddle must be returned by the renter at their own expense.
(3) From the time of acceptance until return, the renter is liable for loss, damage and loss of value, even without fault. In the event of loss, the renter must pay the replacement value.
(4) The rent until the end of the rental period is €500 and is due upon receipt of the rental saddle.
(5) Contrary to § 545 BGB, the rental relationship is not tacitly extended.
(6) If the saddle is not returned despite a request to do so, the compensation for use pursuant to § 546a (1) BGB is €70 for each month or part thereof.
(7) Re-flocking, repair or adjustment work requested by the renter is charged separately.
(8) The right to ordinary or extraordinary termination in accordance with statutory provisions remains unaffected.
§ 15 Applicable law, place of jurisdiction
(1) The contracts are governed by German law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
(2) The place of jurisdiction for merchants is the location of the Contractor’s registered office.
§ 16 Data protection (GDPR)
We handle your personal data with care. To fulfil orders – in particular when fitting saddles – we may use commissioned subcontractors, to whom the customer data required for this purpose is passed on. The type, scope and legal basis of this data transfer and the protective measures taken are set out in our privacy policy.
You can find information on this on our website: www.sattlerei-hennig.de/en/privacy-policy/, by telephone on +49 33238 529000, or in writing at: Sattlerei Hennig Betriebs GmbH & Co. KG, Dorfstraße 16, 14662 Mühlenberge/OT Haage, Germany.
§ 17 Severability clause
Should individual provisions of these GTC be wholly or partly invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision whose economic effect comes as close as possible to that of the invalid provision.
§ 18 Compensation for use in the event of reversal of the contract
(1) Principle. If a saddle is taken back – regardless of whether by mutual agreement, as a goodwill return, within the scope of the warranty or on the basis of a court order – the Contractor is entitled to deduct compensation for the actual use. This applies equally to consumers and businesses.
(2) Calculation. The compensation for use is calculated to the exact day on the basis of a degressive daily rate that reflects the disproportionate loss of value in the first years of use. The decisive factor is the number of days between handover and receipt of the returned saddle by the Contractor. The daily rates are based on an average saddle price of €6,600.00; if the purchase price differs, they are adjusted proportionally (actual purchase price ÷ 6,600 × table rate):
Year of use | Deduction | Amount p.a. | Daily rate | Basis |
|---|---|---|---|---|
Year 1 | 25 % | 1.650,00 € | €4.50 / day | of purchase price |
Year 2 | 20 % | 990,00 € | €2.70 / day | of residual value |
Year 3 | 15 % | 594,00 € | €1.60 / day | of residual value |
Example: Saddle price €6,600 | return after 14 months (365 days in year 1 + 60 days in year 2) 365 × 4,50 € = 1.642,50 € + 60 × 2,70 € = 162,00 € → Total compensation for use: €1,804.50 Refund amount: €6,600.00 – €1,804.50 = 4.795,50 € |
(3) Right to provide evidence. The Client may in any case prove that the actual loss of value is lower than the compensation for use resulting from the table. Evidence must be provided by suitable documents – in particular expert reports or current comparable offers for equivalent used saddles.
(4) Additional compensation for damages. If, on return, the saddle shows damage beyond normal wear and tear that is attributable to improper handling, the Contractor is entitled to claim compensation for the actual damage in addition to the compensation for use.
